Keynote
The Service Culture Journey
Build, grow, and sustain a service culture.
Getting there is a journey. It takes full commitment. Let Jeff Toister be your guide.
About the Keynote
Imagine you could build a service culture.
The type of culture where employees are obsessed with customers. They encourage each other, proactively solve problems, and go the extra mile.
It's a journey that takes full commitment.
This entertaining and informative presentation shares three steps to build a service culture. It uses experiential activities, real examples, and cutting-edge research to map out how to get your own employees obsessed with service.
Key Takeaways
Participants will gain the following:
Experience three ways that culture can influence employees’ actions.
Identify three essential elements of a service culture.
Create a plan to get your employees obsessed with service.